1. I would like to register my children at separate campuses, and I do not see the sibling discount applied.

Please register your children at the respective campuses and then contact [email protected]. We will apply the discount manually to the three installments for the younger child(ren), or refund the money if paid in full.

2. I have added all my courses to my cart, but I do not see them all when I am ready to check out.

Please refresh your browser page to sync all the classes added to your checkout cart.

3. I am not able to click the "Continue" button at the bottom of the page.

Please move your cursor towards the bottom of the "Continue" button. The cursor will change from an arrow to a hand to click it.

4. An interview was recently conducted for my child(ren) (a sibling of someone currently enrolled) but I do not see them in Jumbula.

Please add the sibling(s) to your profile to register them into a class. Click on "Home" to check your profile and add your child(ren).

5. My child attends grade 3 in the day school but attends grade 4 (or grade 2) in Spirit of Math. The system is giving me an error when I select their Spirit of Math class.

The student grade must match the course grade to proceed with the registration. Please change your child's grade to reflect the SoM class they are registering in.

6. I would like to pay by cheque or cash.

Unfortunately, this year we are only offering two payment methods - Credit Card and Pre-Authorized Debit. For both options you will have the opportunity to pay in full or in three equal installments. The payment dates are as follows:

Registration Fee - due upon registration

Term 1-August 21, 2023

Term 2 November 20, 2023

Term 3 March 18, 2024 

7. I do not know the access code. (this is not your password to log in)

The access code is included in the Jumbula Manual, Step 3. Please email to [email protected] if you do not have the manual.

8. I registered but I was not able to apply the Loyalty Coupon (for returning parents only).

Please email to [email protected] to check if you have the correct coupon code. This is for returning parents only and only valid before June 30, 2024.

9. I have registered my child for a class, but we would like to change the class.

Please carefully select the class you would like to register and review the items in your cart prior to checking out. All transfers will take 5 to 10 business days to process, and spaces are not guaranteed. Please send the transfer request to [email protected]. Please allow 5 to 10 business days to process your request.

10. I am interested in registering my child in an online class.

We are offering a very limited number of online classes for the 2023-2024 school year. Please click here for online class schedule.

11. I would like to switch my method of payment from Credit Card to PAD or vice versa. Or I would like to change my payment from in full to installments or vice versa.

To make changes to your payment type, we will need to refund and cancel your initial registration then you will need to re-register again. Please be advised that your spot will not be reserved if you choose to do this.